They provide both team members and clients the status of the problems and the plan of action they will undertake. Dell SonicWall Technical Support Engineer Job Description:ĭell SonicWall Support Engineers must have the analytical skills to determine the right course of action to resolve issues, such as encrypted threats and ransomware attacks. They must present themselves as good team players with excellent documentation skills, as they will work with people from different geographies. Because of the nature of this job, engineers should have excellent communication skills. This position requires an engineer to be accessible round-the-clock through phone, chat or emails. They also solve issues that the other departments of their organization face. Technical support engineers respond promptly to phone calls and emails from customers and address their queries and apprehensions regarding SonicWall’s products and services, besides fixing their technical problems. They look into technical issues, file reports concerning problems with products, help clients in finding solutions to problems, deal with orders for customers, and stay abreast with changes to products and all evolving technologies. These engineers work in several industries, including healthcare and telecommunications. They go through the SonicWall cyber threat reports identifying any threats. The engineer also assists end users in deploying SonicWall network security products like VPN solutions and Firewall. They will succinctly explain technical solutions to non-technical people. The individuals research solutions and escalate difficult issues to senior engineers.

A Dell SonicWall Technical Support Engineer provides security and data protection solutions to networks of clients and end users.

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